ServiceNow solutions
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Integrations

VMware
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Aws
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Microsoft Azure
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Google Cloud
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Integrations

Cloud Automation Framework

Current on-premise cloud solutions consist of multiple instance deployments and do not provide a simple, centralized user interface for provisioning requiring a user to log into multiple web interfaces to request services. This introduces complications around troubleshooting service outages where the problem can be spread across 14 to 20 virtual machine instances. The Cloud Automation Framework is a centralized cloud management platform for managing vRealize Automation with ServiceNow’s well known user interface.

Installation Guide
Certified Logo
CMDB Data Synchronization
OOTB integrations into VMware vRealize Automation (vRA) and VMware vCenter
Service Catalog Integration for vRA
Trigger Incidents and assign incidents to support groups automatically when problems in the environment are detected
Automatically detects and analyzes errors encountered during automated processes
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Cloud Connector

AWS architecture can consist of multiple Accounts with different utilized regions, multiple budgets that need to be managed and do not provide a simple, centralized user interface for provisioning. AWS Manager allows users to provision across multiple accounts easily by integrating with ServiceNow ITSM, and enable visibility on managed assets

Installation Guide
Certified Logo
CMDB Data Synchronization
Set custom budgets inside of ServiceNOW for AWS Accounts
Track money spent and projected cost inside tables and a custom Budget Portal
Control access to resources based on amount budget used on a per-AWS Account basis
Set leases and sleep schedules for EC2 Servers to reduce resources used
Service Catalog Integration for AWS
Create and assign approval policies to catalog items
Trigger Incidents and assign incidents to support groups automatically when problems in the environment are detected
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VC Connector

This ServiceNow certified scoped application allows users to request VMware vRealize Automation Catalog Items from ServiceNow Cloud User Portal while maintaining ITSM’s control through native ServiceNow workflows. It has the ability to dynamically populate the CMDB with CIs and Relationships from vRealize Automation. It also integrates seamlessly with native CPG features, allowing administrators to manage VMware vRealize Automation VMs and deployments from a central location alongside their VMs from all other cloud providers.

Installation Guide
Certified Logo
CMDB Data Synchronization
OOTB integrations into VMware vRealize Automation (vRA) and VMware vCenter
CMDB
Service Catalog Integration for vRA
Create and assign approval policies to catalog items
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Coming Soon

Coming Soon

Artificial intelligence Operations

Ticket Clinic aims to reduce operating budget tied to high volume, low value service desk activities. The application acts as a super operator that looks at historical incident data and analyzes it to intelligently route incidents and automate tasks to remediate issues and fulfill standard requests. As a result, customers see increased productivity for all tiers of support operators, improved time to resolution (TTR) and a substantial reduction in OpEx related to Service Desk activities. In essence, this application drives IT teams to focus on more complex problems and enables them to do more with less.

Installation Guide
Certified Logo
Up to 40% reduction in service desk related OpEx
30% reduction in downtime
Standardized workflows and processes
Minimized team friction
Skyrocketing productivity
Improve employee experience
Proactive SLA monitoring
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Let's Connect

Looking to learn more about our solutions?
Contact us today for a quick Demo.

555-555-5555
info@icgautomation.com

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